Customer Satisfaction and Return Policy
At BeSpoke Teamwear, we prioritize open communication with our customers to ensure a mutually satisfying experience. If any purchased item or set of items is found to be unsatisfactory or not meeting the specified requirements, our dedicated team engages in a detailed bilateral conversation to understand the cause of the complaint and strives to resolve the issue within 7 days.
We provide three types of solutions:
Compensation:
We offer partial or full compensation on mutually agreed terms.
Compensation may involve a discount on new purchases or similar products.
Exchange:
Eligibility for an exchange requires that the item(s) be unused and in the original packaging.
Return and Refund:
To be eligible for a full refund, the item must be unused and in its original packaging.
Customers are responsible for one side of the delivery charges.
A receipt or proof of purchase is required to complete the return process.
Conditions for Partial Refunds:
Items not in their original condition, damaged, or missing parts for reasons not due to our error.
Items returned more than 7 days after delivery.
Refund Process:
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within a specified timeframe and applied to your original method of payment.
Late or Missing Refunds:
Check your bank account.
Contact your credit card company and bank.
If issues persist, contact us at [customer support email].
Custom Items:
No refund or exchange on custom items unless they are marked or damaged.
Sale Items:
Only regular-priced items are eligible for a refund; sale items cannot be refunded.
Exchanges:
We replace items only if they are defective or damaged.
Contact us at [customer support email] for exchanges.
Shipping:
Contact us for the return address.
You are responsible for the shipping costs, and these costs are non-refundable.
Consider using a trackable shipping service or purchasing shipping insurance for items over $75.
Please note that the time for your exchanged product to reach you may vary based on your location, and we cannot guarantee receipt of your returned item.
For any inquiries, contact us.
Customize Polo shirts under your label or brand from us at best prices in whole US. Polo Shirts are made in range of fabrics selections with sublimation customization and supplied to teams, sports clubs, academies and private labels.
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Polo shirt – 02 $22.00Original price was: $22.00.$17.00Current price is: $17.00.
Customize Polo shirts under your label or brand from us at best prices in whole US. Polo Shirts are made in range of fabrics selections with sublimation customization and supplied to teams, sports clubs, academies and private labels.